Returns & Refunds Policy

Changed Your Mind?

If you've decided Pause isn't for you, you can request a refund within 30 days of delivery.

For standard returns, you'll cover the return shipping cost. Depending on your situation, we may not need you to send the product back.

Ordered the Wrong Phone Model?

No worries. If your Pause Timer is still unopened and sealed, you can return it or exchange it for the correct model.

You'll cover the return shipping cost. Once you share your return tracking number, we'll send the correct model at no extra outbound shipping cost, subject to availability.

If the product has already been opened after the wrong model was ordered, it generally won't qualify for a return or refund.

Something Wrong With Your Order?

If your Pause Timer arrives damaged, doesn't work as it should, or isn't what you ordered, email us at help@pauseyourphone.com with your order number and a photo or short video of the issue, if possible.

We'll work with you through a few simple troubleshooting steps to determine whether the issue is related to setup or a problem with the product itself.

If we confirm a product issue, we'll work out the best way to make it right. If a return is needed, we'll cover the return shipping cost. In some cases, you may not need to send the product back.

If you'd prefer not to troubleshoot, you're still welcome to return your Pause Timer under our standard 30-day money-back guarantee, with return shipping at your expense.

Early Preorder Exceptions

If you were part of our early preorder group and upgraded your phone because of fulfillment delays, you may qualify for a return exception, as long as your product is unopened and sealed. If approved, we'll cover the return shipping label.

Refunds & Founding Member Perks

Approved refunds go back to your original payment method. The time it takes to appear depends on your payment provider.

For founding customers, a refund also means giving up founding community membership and its associated perks, which may include discounts, early access, and future product benefits.

Need a hand?

Your rights under applicable consumer protection laws still apply.

What's Covered?

Our warranty covers manufacturing defects and functional issues that stop your Pause from working as it should under normal use.

What's Not Covered?

The warranty doesn't cover:

• Accidental damage, including drops, cracks, impacts, or liquid damage.
• Damage caused by misuse or improper handling.
• Suction cup or seal damage caused by forcibly pulling Pause Timer off your phone or handling it improperly.
• Unauthorized changes or modifications to the product.
• Normal wear and tear or cosmetic changes that don't affect how it works.
• Upgrading to a different phone model. The warranty applies to the original phone model you ordered.
• Lost unit

Think your suction cup has a manufacturing defect? Reach out anyway. We'll review what happened and help determine whether it's covered.

How to Make a Claim

Email help@pauseyourphone.com with your order number, a quick description of the issue, and a photo or short video if possible.

If Pause was a gift, please include the original purchaser's name and email address if you have them.

What Happens Next?

If your claim is approved, we'll provide an appropriate solution, generally a replacement, at no extra cost, including applicable shipping.

We may not need you to send the original product back. We'll let you know if a return is needed.

One-Time Warranty Claim

Your warranty allows one approved claim per eligible order. Once we've resolved an approved claim, the warranty for that order is considered fulfilled and can't be used for another claim.

Your Consumer Rights

This warranty doesn't limit or replace any rights you may have under applicable consumer protection laws.